Phone & SMS Communication Policy for Tulsa Fleet Repair

1. Introduction

This Phone & SMS Communication Policy explains how Tulsa Fleet Repair (a DBA of Gary Dale's Repairing LLC) uses text messaging (SMS) and voice calls to communicate with individuals, and how users may opt-in or opt-out of such communications. It also outlines our compliance with regulations associated with A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging as mandated by U.S. mobile carriers and The Campaign Registry.

2. What is A2P 10DLC?

A2P 10DLC is the U.S. messaging standard that allows businesses to send SMS messages via local 10-digit long code numbers. All businesses must register their brand and messaging use cases to ensure trust and reduce spam.

We are fully registered with The Campaign Registry (TCR) and maintain compliance with all A2P 10DLC requirements, including message transparency, content accuracy, opt-in/out enforcement, and proper identity verification.

3. Opting In to SMS Communications

By submitting your phone number via our website (https://www.TulsaFleetRepair.comor https://www.TulsaFleetRepair.com/contact), during scheduling, service intake, or other interactions, you expressly consent to receive:

• Appointment confirmations and reminders
• Service updates or changes
• Customer support messages
• Promotional or marketing texts (only with express consent)
• Emergency notifications (e.g., weather delays)

Opt-in methods include:

• Checking a box on our web form clearly labeled for SMS consent
• Verbal or written agreement via phone, email, or service interaction
• Initiating a text message to our business number (918-925-9356)

All opt-ins are documented and time-stamped for compliance.

4. Message Frequency & Charges

We limit our messages to reasonable and relevant updates. Message frequency varies based on your activity and preferences.

Standard message and data rates may apply. Check with your wireless carrier for details.

5. Opting Out of SMS Communications

You can opt-out of receiving SMS communications at any time by replying with one of the following keywords:

• STOP – To stop all SMS communications
• UNSUBSCRIBE – To remove yourself from all future messages

Once you send this message, you will receive a final confirmation of your opt-out, and you will no longer receive SMS messages unless you opt back in.

To opt back in, text START to our business number (918-925-9356).

You may also request opt-out by contacting us at Service@TulsaFleetRepair.comor calling (918) 925-9356.

6. Compliance & Data Handling

• We only use SMS for the purposes explicitly stated and agreed upon.
• We do not sell or share phone numbers with third parties for marketing.
• All SMS communication data is securely stored and managed in accordance with our Privacy Policy.
• Message content is monitored for compliance with industry guidelines and is never abusive, misleading, or illegal.

7. Consent Recordkeeping

In line with A2P 10DLC and TCPA (Telephone Consumer Protection Act) requirements, we maintain:

• Timestamped records of opt-ins and opt-outs
• Consent language disclosures used at time of opt-in
• Proof of campaign registration and message templates submitted to The Campaign Registry (TCR)

8. Contact Us

For questions about this policy or to exercise your rights regarding SMS communications: